Searching an item at Footlux.com is simple and fast. You just have to choose a category or a designer or both at the LUX BROWSER on the home page and your selection will be displayed.

Once you are in the product area, you will find a wider browser where you will also be able to search for size or colour.

If you are looking for a specific item from a designer in particular, just enter the DESIGNER area, choose the designer you are looking for and browse his complete collection.

You can also use the advanced search, where you can text words relating to the articles you are looking for, including designer name, colour, sizes or any combination.

At Footlux.com we make our best so that the size that appears on our website is faithful to international standards. Depending on the shoe brand, the same size could be bigger or smaller. We will try to give you advice so you can easily choose your size.

You can also check our size chart, in which you can even find out how many inches or centimetres makes every size.

You will get the regular updates if you indicate your preference at your registration or when you sign up for it at our home page.

You can unsubscribe whenever you want. At the bottom of each newsletter, you will find a link to unsubscribe. You just have to click on that link to unsubscribe. If you are registered at footlux.com, you can also unsubscribe entering at MY ACCOUNT and modifying your registration data.

Making a purchase on Footlux.com is simple and easy. You do have to register before ordering.

However, registering at footlux.com is fast, simple and free. When you register at Footlux.com, you will enjoy a number of advantages:  conveniently access all personal data and order history in a single control panel and modify anything your need, create a wish list with your favourite items, shop easily and faster and take advantage of special promotions reserved just for you.

Registering at Footlux.com is as easy as entering your e-mail, a password, gender and date of birth for your account at the MY ACCOUNT area. You can also register when placing an order.

In all those areas that need user ID and password you will find the link “Forgot your User ID or password?”.

Enter the information requested and we will send you your User ID and password by e-mail immediately.

Yes, no problem. Just login to MY ACCOUNT and click on MY PROFILE to change your password.

Apart from your password, you can also change your address data and other personal information.

To access this service, you will have to register. Once you have registered, you can place in it your favourite items. You just have to tick the box ADD TO MY WISH LIST at the product page.

Please remember that by placing your favourite items in your wish list, you are not buying them nor can we reserve them for you. Somebody else might just be faster than you.

No, never. Only if you send your wish list to a friend, he/she will have access to it, but wont have access to any other personal data.

Just link to CUSTOMER CARE at the HELP area or login to MY ACCOUNT.

Footlux.com makes its best to answer all e-mails within 24 hours.

This is a personal code issued on special occasions and to certain customers.

The box to insert a DISCOUNT CODE is displayed on the first page of the cart. After you have inserted your items in the basket and entered your code press UPDATE to recalculate the balance.

Making a purchase on Footlux.com is simple and easy. Just follow these simple steps:

• Shop browsing by designer or category.
• Click on the image to access the individual item´s product page, where you will be given information on sizing and colour options.
• Add the items you like to your shopping bag by clicking on the ADD TO MY SHOPPING BAG button near the desired item. From there you can decide either to purchase the item (PROCEED WITH YOUR ORDER) or to carry on shopping (CONTINUE SHOPPING). If you decide to continue with the purchase, remember you can also select the type of delivery and payment on the first page of the cart.
• Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the REMOVE button next to the item. To change the number of items click on UPDATE shopping bag and key in the new quantity.
• When you click PROCEED WITH YOUR ORDER, you will be taken first to the identification page, where you can register if you wish too, log in to make your purchase faster or continue shopping without registering.
• When you click PROCEED WITH YOUR ORDER, you will be taken to the delivery address page, where you can enter the address where you want your order to be sent if you are not registered at Footlux.com. If you are registered with Footlux.com you can quickly complete the form on this page with the addresses you keep in your address book.
• By clicking then on PROCEED WITH YOUR ORDER, you will then be taken to the confirmation page, where you can review all the details of your order and make any necessary changes before completing your purchase.
• On the payment page you will be asked to enter your credit card details. Remember that all transactions at Footlux.com are performed on a secure server and are VeriSign secured. Your credit card information will be protected (encrypted) and processed through a Secure Payment System.
• When you then click on CONCLUDE YOUR ORDER the information related to your order acceptance will be sent to Footlux.com and you will receive a notification of the successful completion of your order.

Yes, in any of the pages of the shopping process you can modify your order. If you complete a wrong order by mistake and want to cancel it, write as soon as possible to the e-mail address customercare@footlux.com. We will try to solve the problem as soon as we get it. However, if your order has already been delivered, you will be able to return it when it gets to you but we will not reimburse the shipping costs.

We include a sales receipt in every order. If you want a detailed invoice please contact us by sending an e-mail to customercare@footlux.com and include your order number. You will receive your invoice by e-mail.

VAT is included in all the prices you see throughout the site and in the basket for any country within the European Union.

The prices shown throughout the site and in the basket for countries outside the European Union are not VAT or duties included.Please, contact your local customs office to request the details of these charges.

If you decide to refuse any shipments from Footlux.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to footlux.com.

This amount will be subtracted from your merchandise refund.We are required by law to disclose the full value of the package contents and cannot alter this value.

No. It is not possible to place an order from a country different than that of the destination.
Footlux.com adapts to the reference prices of each country, the local business policies applied by designers and retailers, the sizing and delivery costs.

If you wish to send a gift to a different country, keep in mind that you have to choose the product and make the order directly from the specific site of the country where you want the gift to be delivered.

To select a different country, go to COUNTRY located in the bar at the top of the home page. There you can choose to change your country from the list of countries where we deliver.

All items shown are in stock unless your size of the particular item you have chosen does not appear at the size drop-down. If it does not appear, it could be either because it is sold out or because we did not have it in stock.

Please be aware that even if the product is in your shopping bag it isn´t reserved and can be bought by another customer while you are browsing.

If your size of an item you are interested in is out-of-stock, please click on the link Cant find your size? below the size drop-down at the product page to e-mail us and inform us of your interest.

We will try to get you what you need. Please note that special request items like these are non-returnable and non-refundable. If we are able to find the item you are interested in, we will be happy to contact you to arrange payment and delivery dates. After you pay for the item the sale is final and no returns will be accepted.
Please first make sure your details are registered with us before you make your request.

Footlux.com accepts credit card or cash on delivery (only in countries available).

We accept Visa and Mastercard without any additional cost. If cash on delivery is available in your country and you have chosen this option, you will have an additional cost on your order.

In the shopping basket you will find a drop-down menu where you can choose the type of payment you prefer.

Your card will be charged when your parcel is dispatched from our warehouse.

All confidential data sent or received over the internet by or to Footlux.com is encrypted and therefore protected from third parties.

To help ensure that your shopping experience is safe, simple and secure Footlux.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. Footlux.com is certified by Verisign with a 128 bits certificate, which certifies we are a secure server.

At Footlux.com we don’t hold your credit card details on the website. When you get to this step in your order process, you will be redirected with an encrypted protocol to the bank or paypal secure server where you will have to introduce your credit card details. The bank then will confirm us the payment of your order has been accepted so we can continue with your order process. All credit card transactions on this site are processed on a secure online payment gateway which encrypts your card details in a secure host environment.

Think of LuxCredit as fairy dust from the Footlux.com Fairy. LuxCredit gives our shoes wings, and they always find their way home; wherever you may be. As the official Footlux.com currency, you can apply your balance towards any purchase made at Footlux.com.

Here’s how it works:

During the checkout process, log in to your account. When you reach the Order Confirmation page, you will be informed if you have LuxCredit available in your account. If your account has a LuxCredit balance, you will be shown the available amount. You can then proceed to specify the amount you want to apply towards the total of your order. If your LuxCredit balance is greater than or equal to the total of your order, you can apply the exact amount to be paid for your purchase. Once you click on the Confirm Order button, you won’t need to go through our payment gateway (Paypal) to complete your order. You will simply receive an email confirmation of your order.
If your LuxCredit balance is less than the total of your order, or you wish to cover just a portion of the total, you will be shown the remaining amount owed. Once you click on the Confirm Order button, you will be taken to our payment gateway, where you’ll need to enter your credit card information. At the end of the payment process, make sure to click on the Return to Merchant link to ensure your order is registered correctly into our system. You will receive a confirmation email with the details of your order.

Besides applying you LuxCredit balance towards purchases, you can also transfer LuxCredit between Footlux.com accounts. To do so, log in to your account and click on My Profile. You will find a section titled LuxCredit. Within that section you will find your LuxCredit balance, your account number, and the three most recent LuxCredit transactions. You can click on the word “MORE” to show all the transactions done using LuxCredit, if more than three transactions have been made. To the right of this information box you will find another box labeled “Transfer LuxCredit to another account”. To transfer an amount to a different Footlux.com account, enter the amount to be transferred, and the account number of the Footlux.com account you wish to transfer the amount to. Click on the arrow to the right; this will take you to the Transfer page. Enter your account’s password, and if you wish, you can enter a message which we’ll send to the target account’s owner. Finally, click on the Continue button. This will confirm the transfer, if no errors occurred during the transaction, and you’ll be redirected to the My Profile section of your account.

You can also use LuxCredit to purchase gift certificates. Learn more about Footlux.com Gift Certificates by clicking here.

Soon, you will be able to use LuxCredit in Layaways. We will let you know when this option is made available.

After you place your order, you will receive an email confirming that your order has been received and assigning it an order number.

If you are registered at Footlux.com, you will be able to see your orders at MY ACCOUNT.

We consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent.

For further details please read our Privacy Policy.